IT Buyers Guide

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The Small Business Owner’s Guide To IT
Support Services And Fees

What You Should Expect
To Pay For IT Support For
Your Small Business

(And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

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Responsive, Friendly Service

Cost-Effective IT Support

Fast, Secure Performance

Read This Guide and You’ll Discover:

The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.

The common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.

Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.

21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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Personal touch and Respect

“Since enrolling in TekaByte’ s Managed IT Services program, the single biggest benefit has been the peace of mind that comes with knowing we have reliable service and support. This has allowed us to focus on our core business without worrying about IT issues. What truly sets TekaByte apart from other IT firms I’ve worked with is the personal touch. I feel like I’m not just another client; I have a genuine connection with the team.

The techs always call me by name and treat me with respect, never making me feel less than knowledgeable about my needs. If anyone is on the fence about choosing TekaByte as their IT firm, I would say it would be the best decision they could make! Their commitment to customer care and support is unmatched.”

Amy Parikh Director of Finance
Carlisle School

The Small Business Owner’s Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Small Business